Privacy Policy

Last Updated: 02/06/2026

At Your Cretan Local (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, contact us, or use our services.

1. Who We Are

Your Cretan Local is a sole trader business based in Crete, Greece, providing private tours, experiences, and related tourism services.

If you have any questions regarding this Privacy Policy or your personal data, please contact us at:

Email: info@yourcretanlocal.com
Website: https://yourcretanlocal.com

2. Information We Collect

We may collect the following personal information:

Information You Provide

When you make a booking, submit an enquiry, complete a contact form, or leave a review, we may collect:

Full name
Email address
Telephone number
Booking details
Number of participants
Tour preferences
Review content and ratings
Any information you choose to provide

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Date and time of access

This information is used for website operation, security, and troubleshooting purposes.

3. How We Use Your Information

We use your personal information to:

Process and manage bookings
Confirm reservations and availability
Communicate with you regarding your booking
Provide customer support
Deliver tours and related services
Respond to enquiries
Display and manage customer reviews
Comply with legal and tax obligations
Protect our website against misuse and fraud

We only process personal data when we have a lawful basis to do so.

4. Online Payments

Payments made through our website are processed securely by Stripe.

When you make a payment, your payment card information is collected and processed directly by Stripe. We do not store or have access to your complete payment card details.

For more information about how Stripe handles personal data, please review Stripe’s privacy policy.

5. Reviews

If you choose to submit a review, the information you provide may be displayed publicly on our website, including:

Your first name or chosen display name
Review content
Rating

Please do not include sensitive personal information in any review you submit.

6. Cookies

Our website may use cookies and similar technologies to ensure the website functions correctly and provides the best possible user experience.

Cookies may be used to:

Remember preferences
Support booking functionality
Improve website performance
Maintain website security

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary with:

Stripe for payment processing
Website hosting providers
Technical service providers who help operate our website
Government authorities when legally required

All service providers are required to handle personal data securely and only for authorized purposes.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfil bookings and provide services
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce agreements

When personal data is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your GDPR Rights

If you are located within the European Economic Area (EEA), you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Restrict processing of your data
Object to processing
Request transfer of your data to another provider
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. International Transfers

Where third-party service providers process information outside the European Economic Area, appropriate safeguards will be used in accordance with GDPR requirements.

12. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children without appropriate parental involvement where required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.

14. Contact Information

For any privacy-related questions or requests, please contact:

Your Cretan Local
Email: info@yourcretanlocal.com
Website: https://yourcretanlocal.com